Return and Exchange Policy

Last Updated: February 14, 2025*

Overview

This Return and Exchange Policy outlines the terms and conditions for returning merchandise purchased from our website. Please read this policy carefully to understand your rights and obligations when requesting returns or exchanges. While we always strive to meet your expectations with the original shipment, we realize situations do arise. Although we sell custom printed products, we will work to satisfy our customers to the largest extent possible with a return or an exchange.

Defective or Damaged Items

Any merchandise that is defective or damaged in shipping can be returned within 15 days of receipt for a full refund, subject to the following conditions:

  1. Photographic proof of damage or defect must be provided

  2. The return request must be initiated within 15 days of receiving the item

  3. All original packaging, tags, and accessories must be included when possible

Apparel and General Merchandise

Returns or exchanges of apparel and general merchandise are accepted under these conditions:

  1. Items must be returned within 15 days of receipt

  2. Products must be in original condition with all tags attached

  3. Original packaging should be included whenever possible

  4. Proof of purchase (order number, receipt, etc.) must be provided

Non-Returnable Items

The following items cannot be returned or exchanged:

  1. Poster prints

  2. Canvas prints

  3. Fine art prints

All sales are final for print products.

Return Process

To initiate a return:

  1. Contact our customer service team at northcreekoutdoors@gmail.com

  2. Include your order number and reason for return

  3. Attach clear photos showing damage or defects (if applicable)

  4. Await approval and return shipping instructions

  5. Ship items back in secure packaging with the return authorization email message.

Refund Processing

Once your return is received and inspected, we will process your refund as follows:

  1. Credit will be applied to the original payment method

  2. Processing time is typically 5-7 business days

  3. Shipping costs are refunded only for damaged or defective items

  4. You will be notified by email when your refund has been processed

Exchanges

If you prefer to exchange an item rather than receive a refund:

  1. Indicate your preference for an exchange when initiating the return by email to northcreekoutdoors@gmail.com

  2. Specify the replacement item (size, color, etc.)

  3. If the replacement item costs more than the original, you will be charged the difference

  4. If the replacement item costs less, the difference will be refunded

  5. Your will be instructed where to ship the original item. The return shipment is at the customer’s expense.

  6. Once received and inspected, we will order and send the replacement product.

  7. We will cover the shipping cost for the replacement item.

Contact Information

If you have questions about our return policy, please contact our customer service team at:

northcreekoutdoors@gmail.com

*We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date.*